Frequently Asked Questions (FAQs)

• What areas do you serve?

  • We serve most areas of Lancaster county as well as eastern York county, depending on distance and ease of accessibility. Contact us with your address and we'll let you know if you are within our service area!​

• What is the role of the dog trainer?

  • The primary role of the trainer is to teach you how to interact with and train your pup. Dogs respond best to those that train them directly so you will achieve the best results when you do the training. Our trainer will design your training plan, demonstrate each step with you and your pup, and coach you through all the skills that you'd like your pup to learn.

• How much do sessions cost?

  • It depends on the services you choose! Contact us to describe your needs and we'll be happy to quote you a price based on your goals and needs.​

• What types of payment do you accept? 

  • We accept all major credit cards as well as cash payments. We do not accept personal checks.

• Where do sessions take place?

  • We travel to you! Sessions take place in the comfort of your own home or virtually via Skype.​

• What happens at a training session?

  • The first training session will consist of gathering background information, learning your needs, setting goals, developing a training plan, and beginning training. Subsequent sessions will primarily focus on evaluating progress, revising your plan as necessary, and training new and previously learned skills. The first session is approximately 90 minutes while subsequent sessions are approximately 60 minutes.  ​

• Do I need to practice between sessions? 

  • ABSOLUTELY! The role of the trainer is to teach you how to train your pup during our sessions and begin working on skills. You must work with your pup between sessions to reinforce these behaviors. Like any skill, practice is essential to mastering the behavior. ​We recommend that you practice with your pup every day while they are learning new skills. These practice sessions do not need to be long (5-15 minutes) but frequent practice is absolutely necessary.

• What age dogs do you train?

  • We train dogs of ANY AGE from 8 weeks old. Even young puppies can begin obedience training and no dog is too old to learn new skills!

• What breeds do you train?

  • We train ANY BREED. We do not discriminate against any breed at Pups Unleashed.​

• Can I do this virtually?

  • Typically, yes! Some complex behavior issues may need to be evaluated/trained in-person ​but the majority of skills and problem behaviors can be tackled virtually or with a hybrid program. Contact us to describe your needs!

• How many sessions do I need?

  • It depends on your pup's needs and your training goals. You can purchase single sessions at a time or a package of sessions for a discounted rate. You can also upgrade to a package AFTER your first session without losing the discounted rate (we recommend this option).

• What is reward-based training?

  • Reward-based training uses treats or other things that are enjoyable to your dog (toys, affection) to increase desirable behaviors and decrease problem behaviors. Read more about Reward-based training on the Training Philosophy page.​

• I'm not sure if I need training or not. What should I do? 

  • Whether it is with a professional trainer or on your own, all dogs benefit from training. Contact us to see if we're a fit for you and your pup!  ​ ​

• I'm interested. What's next?

  • Contact us! Our contact information and form is located at the bottom of each page as well on the Contact Us page. We typically respond to requests within 24 business hours. Appointment requests will be returned via email OR phone so that we can learn more about your pup, your needs, and your goals. ​​​​

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